Terms and Conditions

1. Introduction

These terms apply when you use our services. By agreeing to our services, you accept these terms.

2. Our Quotation

The quotation covers agreed services (excluding extra costs like taxes or duties). We may revise the price if there are delays, additional services, or changes in accessibility.

If the keys are not received by 5pm the same day, the move will incur an additional full day’s charge at the same rate as the original removal cost. The move will then be rescheduled to our next available time, typically the following day.

3. Work Not Included

We do not offer the following services unless agreed in writing:

• Flat-pack furniture assembly
• Moving from inaccessible areas

These are not considered standard services.

We do dismantle and reassemble furniture, but this must be agreed upon and charged for before we provide a quote.

We do disconnect and reconnect washing machines and dishwashers as standard, but this will be at the client’s risk. We are not insured for water damage, so if you prefer, you may want to arrange and pay for a plumber to undertake this work. However, we are fully competent to carry out this task if you choose to proceed with us.

4. Your Responsibilities

• Declare the value of your goods for insurance purposes.
• Obtain any necessary permits or documents.
• Be present or have someone available for pick-up/delivery.
• Ensure your items are packed safely.
• Defrost and clean appliances before removal.

5. Our Responsibilities

• We will deliver your goods in the same condition they were packed.
• If we pack your goods, we take responsibility for their safety.
• We are not liable for issues caused by your failure to meet your responsibilities.
• Self packed boxes are not insured. 

6. Goods We Can’t Move

We cannot move hazardous goods, including:

• Gas bottles
• Perishable goods
• Paints
• Cash
• Expensive jewelry
• Pets

Unless otherwise agreed in writing. We are not responsible for any loss or damage to these items unless it is our fault.

7. Ownership of Goods

You guarantee that you have the right to move or store all goods.

8. Postponement or Cancellation

A 20% deposit is required to secure a booking. This deposit is non-refundable or exchangeable. Please ensure that your date is confirmed and unlikely to change before making a booking.

9. Payment

Payment is due when the move is complete, before the team leaves the job.
Accepted payment methods: Cash, BACS, and card machine.

10. Liability for Loss or Damage

If you provide a valuation, we are liable up to £50,000 (or higher if agreed in writing).
If no valuation is provided, liability is limited to £40 per item.

11. Exclusions of Liability

We are not liable for:

• War
• Natural disasters
• Improper packaging
• Normal wear and tear

12. Time Limit for Claims
Claims must be made within 7 days after delivery or collection.

13. Delays in Transit
We are not responsible for delays caused by weather or traffic.
If we are unable to deliver, we will store your goods at your cost until we can complete the delivery.

14. Right to Withhold Goods
We have the right to withhold or dispose of your goods if payments are not made.

15. Disputes
Unresolved disputes will be handled by an arbitrator.

16. Sub-Contracting
We may subcontract our services but remain responsible for the quality of the work.

17. Method and Route
We will determine the best route and method to move your goods.

18. Applicable Law
These terms are governed by the laws of the UK.